How customer support works in Sensever projects: the request queue, auto-assignment, AI and agents, statuses, departments, visitor page history, notification settings, and answers to common support questions.
A guide to messaging in Sensever: direct chats, groups, channels, requests and discussions, finding people, contacts and circles, feed settings, quiet mode, replies, reactions, files and notifications.
How to create, edit and publish articles in Sensever channels: drafts, authors, H2 headings and the table of contents, categories, addresses, private and unlisted channels, and API limits.
Sensever is a platform of managed editorial spaces: content is published on behalf of a space, while authorship and access are configured flexibly. It suits personal blogs, media, corporate knowledge bases and private projects with a well-thought-out system of roles and privacy.
